Grievance Redressal Policy  

Welcome to Style Essentialz  

At Style Essentialz, managed by Shockir Designs Private Limited, we prioritize a trustworthy and transparent shopping experience. Your concerns matter to us, and our Grievance Redressal Policy ensures that any issues you encounter are handled promptly, fairly, and in compliance with applicable laws.  

Understanding Grievances  

A grievance is any dissatisfaction or issue related to a product or service purchased on our platform, for which you are seeking resolution. Instances may include, but do not end with:  

• Issues with product quality or defects    
   
• Delayed, incorrect, or missing deliveries    
   
• Payment errors or disputes    
   
• Problems with returns, refunds, or exchanges    
   
• Unsatisfactory customer service    
   
• Questions regarding our policies or procedures  

How to Submit a Grievance  

If you face any problem, we encourage you to contact our support team. The process is as follows:  

Step 1: Access Support  

Visit the Contact Us section on our website.  

Step 2: Choose Your Issue  

Select the relevant category that matches your concern.  

Step 3: Provide Details  

Include all relevant information, such as Order ID, a description of the issue, and any supporting images or documents. Once submitted, our support team will review your case and respond promptly.  

Escalation to Grievance Officer  

If your concern is not resolved to your satisfaction, you may escalate it to our appointed Grievance Officer in line with the Information Technology Act, 2000, and other applicable regulations.  

The Grievance Officer is responsible for overseeing the complaint resolution process, ensuring fairness, and addressing unresolved matters. You may contact the Grievance Officer via email at shockirdesignsprivatelimited@gmail.com.  

Grievance Resolution Process  

Acknowledgement: Receipt of your grievance will be confirmed via email within 48 hours.    
 

Reference ID: A unique grievance ID will be assigned so you can track the status of your complaint.    
 

Resolution Timeline: We aim to resolve grievances as quickly as possible, generally within 7 working days, or as per legal requirements.    
 

Progress Updates: You will receive regular notifications on the status of your grievance through your registered communication method.    

Closure of Grievance  

A grievance will be considered closed under the following conditions:  

• When a satisfactory solution has been provided by our support team or Grievance Officer.    
   
• When there is no response from you within a reasonable time after a resolution has been proposed.    
   
• When a final resolution has been communicated according to our policies and relevant laws.  

Contact Information  

For any questions or to file a grievance, please reach out to us at: shockirdesignsprivatelimited@gmail.com.  

Important Note  

This policy is subject to periodic updates. Please refer to the latest version on our Terms of Use and Privacy Policy pages for the most current information.